All products sold on briconexto.com are covered by the legal warranty of conformity in accordance with applicable European and Italian consumer protection laws.
This warranty applies exclusively to customers who qualify as consumers under the law and covers defects of conformity existing at the time of delivery.
The legal warranty guarantees that products:
Correspond to the description provided on the Website
Are suitable for the use for which goods of the same type are normally used
Possess the quality and performance that consumers may reasonably expect
The warranty period is 24 months from the date of delivery of the goods.
If a product is found to be defective or non-conforming, the customer must notify Mare SRL Unipersonale within a reasonable time after discovering the defect.
Warranty claims must be submitted by email to info@briconexto.com, including:
Order number
Description of the defect
Photographic or video evidence, where applicable
Any additional relevant information
Failure to report the defect promptly may affect the ability to benefit from warranty remedies.
In the event of a confirmed defect covered by the legal warranty, the customer is entitled to one of the following remedies, at no additional cost:
Repair of the product
Replacement of the product
If repair or replacement is impossible or disproportionately costly, the customer may be entitled to:
A partial refund
A full refund of the purchase price
The chosen remedy will be determined in accordance with applicable law and the specific circumstances of the case.
If a replacement is approved, the Company will provide instructions for returning the defective product, if required.
Replacement products will be shipped within a reasonable timeframe, subject to product availability.
Shipping costs related to approved warranty replacements will be borne by the Company.
The legal warranty does not cover defects or damage resulting from:
Improper or incorrect use of the product
Failure to follow instructions or warnings
Normal wear and tear
Accidental damage, misuse, or negligence
Unauthorized repairs or modifications
Any additional commercial or manufacturer warranty, where applicable, is provided directly by the manufacturer and does not replace or limit the legal warranty of conformity.
Nothing in this section limits or excludes mandatory consumer rights under applicable law.
For warranty or replacement requests, please contact:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 Aversa (CE), Italy
Email: info@briconexto.com