Refund & Return Policy

This website and the related sales services are operated by:

Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 Aversa (CE), Italy

Email: info@briconexto.com
VAT Number (Partita IVA): 04826710610


Right of Withdrawal

Customers have the right to request a return within 14 days from the date of delivery, in accordance with European consumer protection regulations.


Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition as received

  • The item must be returned in its original packaging

  • Proof of purchase may be required

Returns that do not meet these conditions may not be accepted.


Return Procedure

To request a return, please contact:

info@briconexto.com

Please include:

  • Order number

  • Description of the issue

  • Photos of the product (if applicable)

Our customer support team will provide instructions for the return process.


Refunds

Once the returned product has been received and inspected, we will notify the customer regarding the approval of the refund.

If approved, the refund will be processed within 7–14 business days using an agreed payment method.


Damaged or Defective Products

If a product arrives damaged or defective, customers must contact us within 48 hours of delivery.

Please provide clear photos of the issue so our team can evaluate the case.

Depending on the situation, we may offer:

  • Product replacement

  • Partial refund

  • Full refund


Non-Returnable Situations

Returns may be refused if:

  • The product has been used or damaged after delivery

  • The product is returned without its original packaging

  • The return request is made after the allowed return period


Contact

For any questions regarding returns or refunds, please contact:

Email: info@briconexto.com