We are committed to providing high-quality products and a reliable shopping experience. If a customer encounters any issue with a product purchased on briconexto.com, we encourage them to contact us promptly so that we can work toward a fair and timely resolution.
If a product is defective, damaged, incorrect, or does not conform to the order placed, customers should notify us as soon as possible after receiving the item.
To submit a product complaint, customers must contact our customer support team by email at info@briconexto.com and include the following information:
Order number
Description of the issue
Photographic evidence, where applicable
Any relevant details that may assist in evaluating the complaint
Upon receipt of the complaint, we will review the information provided and respond within a reasonable timeframe.
Depending on the nature of the issue and in accordance with applicable consumer protection laws, we may offer one of the following remedies:
Replacement of the product
Repair of the product
Partial or full refund
Store credit or alternative solution
The chosen remedy will be determined based on the specific circumstances of the case.
We encourage customers to contact us directly to resolve any disputes amicably before pursuing formal legal action.
In the event that a dispute cannot be resolved through direct communication, consumers residing in the European Union have the right to access alternative dispute resolution mechanisms, including:
Out-of-court dispute resolution bodies
Online Dispute Resolution (ODR) platforms provided by the European Commission
Participation in alternative dispute resolution procedures is voluntary unless otherwise required by law.
The Company shall not be held responsible for damages resulting from improper use of products, failure to follow instructions, or normal wear and tear.
Nothing in this section limits mandatory consumer rights under applicable law.
For product complaints or dispute-related inquiries, please contact:
Mare SRL Unipersonale
Via Filippo Saporito, 54
81031 Aversa (CE), Italy
Email: info@briconexto.com